Shipping policy
Last Updated: June 18, 2026
At NovaKart, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, estimated delivery timelines, and other important information related to order fulfillment.
Order Processing
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders are not processed or shipped on Sundays or public holidays.
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During peak seasons, sales events, or promotional periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details, where available.
Delivery Time
Estimated delivery timelines are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 4–7 Business Days |
| Other Cities & Towns | 5–10 Business Days |
| Remote Areas | 7–14 Business Days |
Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or logistical issues.
Shipping Charges
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Shipping charges, if applicable, will be displayed during checkout before payment.
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From time to time, NovaKart may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, tracking information will be provided via email, SMS, or WhatsApp (where available).
Customers can use the tracking details to monitor the status of their shipment.
Delivery Delays
While we strive to ensure timely delivery, delays may occasionally occur due to:
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Courier service disruptions
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Weather conditions
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Public holidays
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Natural disasters
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Incorrect or incomplete shipping information provided by the customer
NovaKart is not liable for delays caused by circumstances beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of purchase.
If an incorrect address, phone number, or other delivery information is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for re-delivery attempts.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
Please provide:
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Order Number
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Photos of the package (if damaged)
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Description of the issue
We will work with the courier partner to investigate and provide an appropriate resolution.
Undeliverable Orders
Orders returned to us due to:
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Incorrect address
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Repeated failed delivery attempts
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Customer refusal to accept delivery
may be subject to additional shipping charges for re-dispatch or may qualify for a refund after deducting applicable shipping and handling costs.
Cash on Delivery (COD)
Cash on Delivery may be available for selected products and locations.
NovaKart reserves the right to limit or disable COD services for certain regions, products, or orders based on operational requirements.