Refund policy

At NovaKart, we are committed to providing our customers with a seamless and satisfying shopping experience. However, we understand that there may be situations where you are not completely satisfied with your purchase. This Refund & Returns Policy outlines the process for requesting a return, replacement, or refund.

Refund Eligibility

Customers may request a return or refund within 15 days of receiving their order.

To be eligible for a return or refund:

  • The item must be unused and in the same condition as received.

  • The item must be returned in its original packaging.

  • A valid proof of purchase, such as an order confirmation email or receipt, must be provided.

Return Process

1. Contact Customer Support

To initiate a return, please contact us at:

Email: kchauhan3050@gmail.com

Include the following details:

  • Order Number

  • Product Name

  • Reason for Return

  • Supporting photographs (if applicable)

2. Return Approval

Once your request is reviewed and approved, we will provide further instructions regarding the return process.

3. Shipping Charges

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

  • Original shipping charges, if any, are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your Order Number

  • Clear photographs of the product and packaging

After verification, we will arrange either:

  • A replacement product, or

  • A full refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products

  • Gift cards or vouchers

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products that have been used, damaged by the customer, or returned without original packaging

Refund Processing

After receiving and inspecting the returned item, we will notify you via email regarding the approval or rejection of your refund request.

Approved Refunds

  • Refunds will be processed within 7–10 business days.

  • The refund amount will be credited to the original payment method used during purchase.

Rejected Refunds

  • If the returned item does not meet our return eligibility criteria, the refund request may be declined.

  • Customers will be informed via email regarding the reason for rejection.

Late or Missing Refunds

If you have not received your refund after the specified processing period:

  1. Check your bank account again.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at kchauhan3050@gmail.com.

Order Cancellation

Orders may be cancelled within 24 hours of placement or before they have been processed for shipment, whichever occurs first.

Once an order has been shipped, it cannot be cancelled and will be subject to the return process outlined above.